commonly asked questions
Q: How do I book?
A: Call 435-659-4706 and book over the phone. We will ask you for a credit card number to hold your spot.
Q: I requested an Uber and no one is accepting me. If I miss my tour will I still be charged?
A: Yes. It will be considered a No Show and we charge full price. We have mushers getting dogs harnessed and ready to go for your tour and we could have booked that sled with someone else.
Q: Is there a deposit or booking fee?
A: No. We take a credit card number to hold your spot but we do not run it when you book.
Q: Is there a cancellation fee?
A: If you cancel 48 hours before your tour there is NOT a fee. If you cancel within 48 hours of your reservation we charge full price.
Q: What happens if I arrive late?
A: We will wait for 10 minutes but if you are later than that we will have to leave. We want to keep on schedule and allow others in the same group the chance to have the full experience.
Q: If I arrive early what do I do and where do I wait?
A: The address you come to is a house. You will park in front and wait in your car until the a musher comes to pick you up. We will then drive you up to the dogs (5 - 20 minutes depending on snow conditions). We suggest getting here 10 minutes early so you aren't late.
Q: Can I drive the sled by myself?
A: You will not be able to drive the sled by yourself. We do have tandem sleds which means one person stands (behind the musher) and one person sits. You can take turns half way.
Q: I arrived at the house address but there was no snow. Are you sure there is enough snow for dog sledding?
A: We couldn't schedule tours if we didn't have enough snow. If there isn't snow at the house we will be driving you up the canyon to get to the snow. We will drive you up 10-20 minutes depending on snow conditions.
Q: Should I bring helmets or snow goggles?
A: Helmets aren't necessary but you can bring them if that makes you feel more comfortable. Only a few people actually wear their helmets. If you have goggles and you'd like to bring them - you can. They would be good to wear if it's snowing, to use as sunglasses, or to protect your face if it's super cold.
Q: I don't have a car. Do you have a shuttle option?
A: No we don't but we recommend two different shuttle companies. I would NOT use Lyft or Uber. They have made many people miss their tours which still results in full payment from us. You can call these two numbers to find availability.